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Frequently Asked Questions
At Fllux Shop, we specialize in a broad range of industrial products including pipes, connectors, clamps, valves, hose reels, safety cabinets, and more. Our products are designed to meet the needs of various industries requiring durable and precise solutions.
We offer a variety of payment methods to ensure a smooth and secure checkout experience:
- PayPal: One of the most popular online payment methods, PayPal allows you to securely pay using your PayPal account. Simply select PayPal during checkout and follow the instructions to complete your payment.
Credit/Debit Cards: We accept major credit and debit cards, including Mastercard, Visa, Discover, and American Express. You can easily enter your card details at checkout to complete your purchase.
Giropay: If you’re located in Germany, you can use Giropay for a quick and secure bank transfer. This method is integrated with your online banking, making it easy to authorize payments directly from your bank account.
Sofort: Another convenient option for customers in Germany, Sofort allows you to make real-time online payments using your bank account. It’s a secure and fast way to complete your purchase without needing to set up an account.
We strive to offer payment methods that are not only secure but also convenient for our customers worldwide. During the checkout process, you can select the option that best suits your needs and follow the on-screen instructions to finalize your purchase.
If you need assistance, feel free to reach out to our customer support team via the chat support system available on our website. For those who prefer not to use chat, you can fill out the contact form on the left side of our website. We strive to provide timely and effective responses to all your queries.
Orders are shipped using reliable carriers and the shipping method depends on the size and type of your order. Most orders are processed and shipped within a few business days. Larger or bulky items may take a little longer to deliver as they are handled by specialized carriers.
If your order is being delivered via a carrier, please allow extra time and make sure someone is on site to receive the delivery. The carrier will contact you to arrange a delivery time.
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of receipt. Please ensure that the items are in their original condition and packaging.
To initiate a return, simply complete the form on this page. Once submitted, we will guide you through the process. After we receive the returned goods, your money will be refunded promptly.
Please note that return shipping is covered by us, with no restocking fees applied. Your returns are risk-free!
If you have any questions about the return process, feel free to contact our customer support team for assistance.